Settings
Paola Zukar
via
hi,
now the settings page is actually showing up, but when I enter all the data correctly and hit the SUBMIT button, I get a pop up window saying: "There was a problem in updating the band profile". After that I get another window saying: "Failed To Fetched Data".
So I'm not able to enter any information on my artists... Does this happen to you as well?
Thanks,
Paola
Support Staff 2 Posted by Band Metrics Support on 20 Jul, 2009 11:46 AM
Hey Paola:
Thanks for reaching out. So we can attempt to recreate your situation and resolve your issue, please provide us with the following: the OS you are using the browser you are using * the name of your band and your public band metrics url
3 Posted by paola zukar on 20 Jul, 2009 08:58 PM
ciao,
my OS: Windows Vista Home Premium, Service Pack 1
my browser: Internet Explorer 7
I represent two artists, Fabri Fibra and Marracash.
It seems I don't have a public Band Metrics url, because all I get is this link: http://www.bandmetrics.com/artist/
But if I click on it I get this message:
The page you are looking for could not be found, or requires you to login. Please navigate to the page you need, or login to your account. If you need additional assistance, please see help.bandmetrics.com
I'm already logged in though...
Thanks for your help,
Paola
4 Posted by Michelle on 23 Jul, 2009 12:16 PM
hi,
i am experiencing same issue. Tried yesterday and again this morning with same results.
OS: Widows XP Professional Browser: IE7
I am also already logged in, but am not able to update profile.
Band Name: The Entropy
Public URL: www.bandmetrics.com/artist/
Thanks
M
Support Staff 5 Posted by Band Metrics Support on 28 Jul, 2009 02:44 AM
Hi Paola and Michelle:
Since you guys are having similar issues that I'm unable to replicate, can you guys email me directly at duncan@bandmetrics.com so I can resolve this for you guys - thanks!