or Create a profile

Home → Help/Questions →

Settings Page is Blank after Account Set-Up

James Rhodes's Avatar

James Rhodes

08 Jul, 2009 11:47 PM via web

I just signed up today and after getting through the account set up pages I realized I wanted to add more sites/info to our settings but now when I go to 'settings' the page body is blank (see attached image).

Is there a bug in the system or is there another way to access the settings page(s) to update more sites/info to calculate into our analytics?

Thanks!

James Rhodes

  1. Support Staff 2 Posted by Band Metrics Support on 09 Jul, 2009 12:56 AM

    Band Metrics Support's Avatar

    Hi James:

    Thanks for contacting us. What OS and web browser are you using?

  2. 3 Posted by James Rhodes on 09 Jul, 2009 04:48 AM

    James Rhodes's Avatar

    I'm using Mac OS X and have tried both Safari 4 and Firefox 3 and am getting the same result.

    Thanks for any help you can provide!

    Best,
    James Rhodes

  3. Support Staff 4 Posted by Band Metrics Support on 09 Jul, 2009 06:20 AM

    Band Metrics Support's Avatar

    Strange, as we built our system for those two browsers and it's working for us in both, using both XP and OS X. Please provide your email address and/or telephone number and I will contact you directly to see if we can get this resolved for you.

  4. 5 Posted by Daniel on 09 Jul, 2009 04:10 PM

    Daniel's Avatar

    I'm having this problem too, in Chrome, Firefox and IE. I'm using Windows XP

    Thanks,

    Daniel

    I am not lefthanded

  5. Support Staff 6 Posted by Band Metrics Support on 09 Jul, 2009 04:23 PM

    Band Metrics Support's Avatar

    Hi Daniel:

    Not sure what's going on as the site is working for us in Firefox on XP. I've received your email and I'll touch base with you directly a little later this afternoon.

  6. 7 Posted by James Rhodes on 14 Jul, 2009 02:30 AM

    James Rhodes's Avatar

    I'm still having the same problems - can't edit settings in OS X using either Safari or Firefox. Any help?

    Thanks,
    James Rhodes

  7. Support Staff 8 Posted by Band Metrics Support on 14 Jul, 2009 03:00 AM

    Band Metrics Support's Avatar

    Hey James:

    We're actually working on this now. Hopefully, we can resolve it tonight.

  8. Support Staff 9 Posted by Band Metrics Support on 20 Jul, 2009 12:50 AM

    Band Metrics Support's Avatar

    All:

    We just released an entirely new version of our settings page to resolve several bugs, and it seems to be working quite well, so all of the above issues above should now be fixed. If you encounter a new issue related to the settings page, please create a new ticket and explain the situation in detail.

Comments are currently closed for this discussion. You can start a new one.

3 people watching.

  • New Issue

  • Conversation Started

  • The discussion is resolved

    No more actions from Band Metrics or the discussion starter are required.

  • Re-open the discussion

Recent Discussions

25 Jan, 2010 08:24 PM multiple bands
07 Jan, 2010 11:43 AM Facebook Stats
05 Jan, 2010 06:33 PM Label account?
05 Dec, 2009 07:17 PM how to change my account email?
23 Nov, 2009 02:30 PM Login

Recent Articles

Music Data Exchange Format (MDEF)
No More Private Beta Invites
Adding Multiple Artists on Band Metrics
Changelog
How much does Band Metrics cost for musicians and/or bands?